Complaint regarding Airplanes

It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose.

A dedicated email id, 'sugam@dgca.nic.in', has been created in the DGCA website for complaints to be lodged. Now, harried air travellers can lodge their complaint on any problem faced by them relating to flights or airport facilities directly to aviation regulator DGCA for speedy action.

Send your claim to the airline's customer relations department. You can escalate your complaint if you don't get the result you hoped for.

Four schemes currently have CAA approval CEDR, the Retail Ombudsman, Sop and NetNeutrals (although NetNeutrals has yet to sign up any airlines to its scheme). The CEDR is currently the only one which charges a fee to unsuccessful claimants.

Rule 1: Know what you want to achieve. Rule 2: Threaten the company's reputation. Rule 3: Aim high and get personal. Rule 4: Write or go in person, don't phone. Rule 5: Use social media, especially if you don't get an immediate response. Rule 6: Expect the unexpected. Rule 7: Rule 8:

Southwest Airlines known for its great flight deals, generous Rapid Rewards program, and Companion Pass perk won the top spot this year as the domestic airline with the best customer service, according to our readers.