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The CAA regulates travel organisers primarily in order to provide customers with protection against their insolvency, to ensure that they do not become stranded abroad or lose money paid in advance when a tour operator fails.
Travel Agent responsibilities include:Planning and selling transportations, accommodations, insurance and other travel services.Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations.More items...
The answer to your question is yes, you can actually sue your travel agent. What's important though is you really need to make sure you document what occurred on that trip and look at what was promised, because it would be a contract case.
You should take up the complaint first with the company concerned. If the matter is not resolved and the company is a member of either ABTA, TTA or The Global Travel Group you should contact them for advice. If not, try Consumer Direct on 08454 040506.
Education, Training, & CertificationThere are no specific requirements to be a travel agent, but a bachelor's degree will open up more job opportunities, and certifications might make travel agents more marketable.
Travel agents typically do the following:Arrange travel for business and vacation clients.Determine clients' needs and preferences, such as schedules and costs.Plan and arrange tour packages, excursions, and day trips.Find fare and schedule information.Calculate total travel costs.More items...
You can direct most complaints related to travel to: Your state consumer protection office. The Federal Trade Commission (FTC) Your local Better Business Bureau....Complaints About Travel Agents or Travel AgenciesAirlines Reporting Corporation (ARC)American Society of Travel Advisors (ASTA)National Tour Association (NTA)
Travel agents typically do the following:Arrange travel for business and vacation clients.Determine clients' needs and preferences, such as schedules and costs.Plan and arrange tour packages, excursions, and day trips.Find fare and schedule information.Calculate total travel costs.More items...?
Independent travel agent contracts aren't a one-size-fits-all kind of deal (just like hosts!). Not all independent travel agent contracts are created equal. Just like any business, host agencies vary in size and amount of resources at their disposal.
Travel agent liability insurance, or professional liability insurance, protects a travel agent for any errors that occur in business activities. It also assists when the travel agent is sued by a customer for not providing the service that the customer was due to receive per their contract.