Company Policies Procedures

If you submit your certification by phone, your payment will generally be deposited on to your EDD Debit CardSM within 24 hours. Note: If you submitted your certification by mail and/or requested your benefit payments by check, allow 10 days for processing.

If you filed your claim online, you may check the status of your claim by going to wagehour.nj.gov (have your confirmation number available). If you filed a paper claim, call 609-292-2305 (have your claim number available).

Your maximum amount is your weekly benefit amount multiplied by the number of your base week, up to a maximum of 26 weeks. It takes about 3 to 4 weeks to get your first benefits.

When will I receive my debit card? If you haven't applied for Unemployment, Temporary Disability, or Family Leave Insurance benefits before, your debit card will be mailed within 10 days after we review your application.

Track Your Payments Keep track of your debit card payments and balance information by downloading the Bank of America Prepaid Card app from any app store. Payment information is updated daily and is available through your UI Online account or by calling the UI Self-Service Phone Line at 1-866-333-4606.

Your new card should arrive within 10 business days. You may request an expedited card, which should arrive within 2-3 business days. The cost to expedite card delivery is $12.50. Normal card replacement is free.

The debit card should be automatically issued after you are paid, but there is a way to check if it's actually been issued out. The day after your weeks show paid on the EDD website (first certification only) you can call 1-866-692-9374 and request what date the card was issued.

No. Your employer cannot fire you if you miss work because you had COVID-19 or were told to quarantine by a medical professional. You are also legally protected against discrimination or harassment when it comes to COVID-19.

You will receive a Notice of Determination letter from the New Jersey Department of Labor and Workforce Development (DLWD) if your unemployment claim has been denied. The determination letter will explain why your claim was denied and provide information on the appeals process.