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If you are unable to solve the issue this way, you may want to file a consumer complaint or contact our Consumer Advocacy & Response Division (CARD) at (617) 727-8400 for assistance.
When a mechanic fails to repair your car and ensure it is safe for driving, you can sue the mechanic of an auto repair shop for negligence. On your own, it might be difficult to define negligence and to prove the mechanic's liability. A personal injury lawyer can help you build a case that leads to financial recovery.
If the mechanic misdiagnoses your problem and recommends unnecessary repairs, they can be held liable for the cost of those unnecessary repairs.
How to write a maintenance request letter Describe your issue. Include as much detail as possible. ... Reference any past communication regarding the issue. ... Provide any access instructions. ... Include any photos if necessary. ... Provide contact information and request an update.
City, State, Zip Code TO WHOM IT MAY CONCERN: I am writing to notify you of the problems I am experiencing with my (INSERT YEAR, MAKE, MODEL, & VIN NUMBER OF YOUR VEHICLE) and to request that you correct this problem within thirty (30) days of your receipt of this letter.
Anyone requiring assistance with filing a complaint online may contact a TDLR customer service representative by phone at 1-800-803-9202. Please download and complete a complaint form when submitting by mail. Once a complaint is received, we will evaluate it to determine if the complaint is within our jurisdiction.
Auto Body Shops: Compliance Resources - Texas Commission on Environmental Quality - .tceq.texas.gov.
Texas laws are enforced by the Texas Department of Motor Vehicles Enforcement Division and they receive about 12,000 complaints a year, they investigate lemon law violations and also respond to dealer complaints. The Enforcement Division receives approximately 12,000 complaints per year.