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How to Onboard New Clients Identify customer pains and solutions. ... Define big-picture campaign goals. ... Agree on mutual deliverables. ... Gather details. ... Send a welcome packet. ... Schedule a discovery call. ... Collect information about their internal process. ... Ask for the client's definition of success.
The Virtual Assistant's Guide to Onboarding Clients Step #1: Schedule a Discovery Call. Step #3: Send Follow Up Notes. Step #4: Send the Contract. Step #5: Send the Invoice. Step #6: Set up your Onboarding Meeting and Ongoing Communication Procedures.
Please, tell me about yourself This simple yet powerful question opens the door to getting acquainted with your client on a personal and professional level. As a virtual assistant, building a strong connection with potential clients is crucial for fostering a successful partnership.
Client Onboarding ? an 8-Step Checklist Create a Website Design Questionnaire. ... Make Sure to Sign a Contract. ... Assign the Client to a Team. ... Send a Welcome Email. ... Hold a Productive Kickoff Call. ... Provide a Welcome Package. ... Schedule Monthly Checkup Calls. ... Iterate and Refine as Needed.
The four best ways to find your first client Friends and family. I actually wasn't even a Virtual Assistant when I got my first client. ... Current/previous employers and work connections. My second client actually came through the company I had just resigned from. ... Networking. ... Direct prospecting.
Steps You Need To Take To Onboard Clients As A Virtual Assistant Step 1: Set Up A Discovery Call. ... Step 2: Prepare And Show Up For The Call. ... Step 3: Send In Your Proposal. ... Step 4: Follow Up (Just In Case) ... Step 5: Send In Your Contract, Invoice And Welcome Packet. ... Step 6: Schedule A Kick Off Call.