Software Maintenance Agreement (Alternate)
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FAQ
THIS AGREEMENT IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND UPTRENDS AND SETS FORTH THE TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SOFTWARE SERVICES.
The license or access clause, which defines the ways users may use your product. Your customer's license to you (essential for those SaaS products that receive and use customer data) Product warranties, which vary significantly for B2B and B2C products.
Software Maintenance Agreement means an agreement, typically with a software provider, that may include (1) provisions to maintain the right to use the software; (2) provisions for software upgrades including code updates, version updates, code fix modifications, enhancements, and added or new functional capabilities
While software support is defined as fixing broken software (or bugs) with reactive development, software maintenance is defined as proactive development in adding additional features or triaging low priority bugs that don't deteriorate the software design and user experience.
Simply put, AMC is a maintenance contract or an insurance policy for your technology advancement. It is a software update service for which your company has to pay annually, a nominal percentage of the license fees, to the software provider.
What is a Software Support Agreement?A Software support agreement is an agreement signed between a software user and a software support service provider (which can be the owner of the software or a third party) requiring the provision of software support services.
They should include details such as uptime, response time, customer satisfaction, and more. If you don't include minimum performance guarantees, there is a diminished value of SaaS for your business.
Maintenance contracts are defined as the contract between two parties creating an agreement, which signifies one party will maintain an asset that another party owns. Maintenance contracts can be in place for several areas such as equipment, landscape, a building, information technologies, computers, and more.