No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Michigan Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...
In general terms, there are four types of complaints ? productive, venting, chronic, and malicious ? and four varieties of complainers ? aggressive, expressive, passive, and constructive.
Consumer Complaint Not all consumer complaints are handled by the Attorney General. If we do not handle it, we will forward it on to the appropriate agency. If you have questions about filing a complaint, please call 517-335-7599. In-state residents can also call 877-765-8388.
If you are a consumer filing a complaint, please use the appropriate complaint form, available from .michigan.gov/difs or by calling DIFS toll-free at 877-999-6442. View the Business to Business Complaint Brochure for additional details on the complaint process.
We address systemic and overt racism, both internally and externally, prevent discrimination, and adjust how we interact with one another as well as our community.
The Michigan Consumer Protection Act (1976 PA 331) gives consumers, prosecutors, and the Attorney General a way to fight deceptive practices. This act prohibits many unfair and deceptive trade practices and gives prosecutors more power to enforce the law.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.
Not only is it the means to gather valuable customer insight, it also helps your company progress to improvements that lead to reduced costs, increased profitability and increased customer satisfaction.
