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Safety and Security Complaints If you have a concern about airline safety (airline and airplane safety, emergency exit seating, low-flying aircraft, pilot licensing and related issues), please visit the Federal Aviation Administration's (FAA) website to report a safety-related issue.
Do your part, report such flying to the FAA. For more information, you can write to the Federal Aviation Administration, General Aviation and Commercial Division, Operations Branch, AFS-820, 800 Independence Ave., SW, Washington DC 20591. The telephone number is 202-267-8212.
Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
File a consumer complaint. You are welcome to telephone the agency at 202/366-2220, but keep in mind that in order to be processed, complaints must be submitted in writing.
To report a safety concern, please contact your area's Flight Standards District Office (FSDO). To locate your area's FSDO's contact information, visit: .
A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.
A good complaint should have proper grammar, spelling, punctuation, and capitalization. You should start by spelling out exactly what went wrong where, in no more than two paragraphs. If you are a particularly frequent or loyal traveler, mention your status.
Reports and complaints are accepted for evaluation from FAA employees or contractors, air carrier employees, the aviation community, law enforcement, and members of the public. Anonymous reports are accepted, unless they are filed as an AIR21 disclosure, which require the identity of the person filing the report.