Call (215) 685-6300 24/7. Or reach us @phillyh2o on Twitter or Facebook, 8 a.m. – 8 p.m. We take reports and may dispatch crews to investigate or fix problems. When you report a water emergency, we collect your contact information and a description of the emergency.
A settlement fund of $2.7 million was created to provide payments to eligible individuals. The base payment of $25 per person may be adjusted in certain cases, and if people provide documentation showing additional damages are owed due to economic harm greater than $25.
The contact center answers calls to 311 from 8 a.m. to 8 p.m., Monday through Friday. If you're outside of Philadelphia, call (215) 686-8686.
Requests must be made by completing a water payoff request form. The form should be completed as a fillable PDF, not by hand. Completed forms should be sent via email to wateramountdue@phila at least 30 days before a property settlement. Please include the property address in the email subject line.
Call (215) 685-6300 to speak to PWD or WRB customer representatives. If you are unable to resolve the issue or if your bill is more than $10,000, appeal to the TRB. Fax, email, or mail three copies of your completed Water Department Appeal form, along with a copy of the disputed bill.
Unpaid water and/or wastewater charges are a lien on the property, independent of whether the service is provided to a Tenant or other Non-Owner Occupants.
This document authorizes lenders to release payoff information. It is essential for borrowers seeking to obtain mortgage payoff details. Use this form to streamline the information request process.
The payment of a salary, debt, wager, etc. the time at which such payment is made. the consequence, outcome, or final sequence in a series of events, actions, or circumstances: The payoff was when they fired him.
(c) A beneficiary, or his or her authorized agent, shall, on the written demand of an entitled person, or his or her authorized agent, prepare and deliver a payoff demand statement to the person demanding it within 21 days of the receipt of the demand.
TILA requires that a mortgage lender or servicer send ''an accurate payoff balance within a reasonable time, but in no case more than seven business days'' after receiving the borrower's request. 15 U.S.C. § 1639g.