Application Hosting Service Level Agreement
What this document covers
The Application Hosting Service Level Agreement is a legal document that outlines the terms and conditions under which a licensee may access hosting services provided by a host entity. This agreement specifies the responsibilities of both parties regarding the availability of services, disk space, maintenance, and security. Unlike other generic hosting agreements, this form is tailored for specific applications and provides detailed clauses that cover the unique aspects of service delivery in a hosting environment.
What’s included in this form
- Maximum Hard Disk Space: Details the disk space allocated to the licensee and the terms for acquiring additional space.
- Jurisdictional Disputes: Outlines the responsibilities concerning legal disputes and indemnification for out-of-state issues.
- Service Availability: Defines how availability is calculated and the credit system for downtime.
- Licensee Responsibilities: Specifies duties such as designating personnel for service communication and adhering to the acceptable use policy.
- Disclaimers and Limitations: Lists liability limitations and forces of nature that exempt the host from service interruptions.
When this form is needed
This form should be utilized whenever a company or individual engages a hosting service for their software applications. It is particularly important in scenarios where service levels and availability guarantees are critical, such as in e-commerce or online services where uptime significantly impacts business operations. Use this form to protect your interests and clarify roles and responsibilities in your hosting arrangement.
Who needs this form
- Businesses that provide software applications requiring dedicated hosting services.
- Individuals or startups looking for a clear understanding of service commitments from their hosting provider.
- IT professionals responsible for managing applications and hosting agreements within organizations.
Instructions for completing this form
- Identify the parties involved in the agreement, including the licensee and hosting provider.
- Specify the maximum hard disk space allocated and any additional conditions for further space.
- Enter the service availability percentage and any credit amount to account for downtime.
- Detail the responsibilities of the licensee, including compliance with the acceptable use policy.
- Review the disclaimers and limitations to understand liability and legal scope.
Does this document require notarization?
This form usually doesn’t need to be notarized. However, local laws or specific transactions may require it. Our online notarization service, powered by Notarize, lets you complete it remotely through a secure video session, available 24/7.
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Make edits, fill in missing information, and update formatting in US Legal Forms—just like you would in MS Word.
Download a copy, print it, send it by email, or mail it via USPS—whatever works best for your next step.
Sign and collect signatures with our SignNow integration. Send to multiple recipients, set reminders, and more. Go Premium to unlock E-Sign.
If this form requires notarization, complete it online through a secure video call—no need to meet a notary in person or wait for an appointment.
We protect your documents and personal data by following strict security and privacy standards.
Common mistakes to avoid
- Failing to specify the maximum hard disk space or conditions for additional requirements.
- Overlooking the definitions of service availability and how to calculate downtime.
- Not clearly designating responsibility for end-user support communications.
- Ignoring jurisdictional implications, leading to potential legal complications.
Why complete this form online
- Convenience of immediate access, allowing users to fill in details tailored to their needs quickly.
- Editability ensures that specific terms can be modified to suit particular arrangements.
- Reliability of using a form drafted by licensed attorneys, promoting legal soundness in agreements.
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FAQ
Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example: A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of an offer with the universal charging.
A service level agreement (SLA) is a documented agreement between a service provider and a customer that identifies both the services required and the expected level of service.
A service level agreement (SLA) is an agreement between an IT Service provider and a customer. For instance, you are a customer of a bank and the bank provides services to you.That is an example of a service level agreement and it is part of service level management.
The SLA should include not only a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach, and a protocol for adding and removing metrics.
A service level agreement (SLA) is an agreement between an IT Service provider and a customer.There are three types of service level agreements that can be documented. Before defining ITIL service level requirements and agreeing on the service levels through SLA, the most appropriate SLA structure must be designed.
ITIL focuses on three types of options for structuring SLA: Service-based, Customer-based, and Multi-level or Hierarchical SLAs. Many different factors will need to be considered when deciding which SLA structure is most appropriate for an organization to use.
In the API world specifically, SLAs can also be used as a measure to establish Service Level Objectives (SLO), when APIs must be constantly checked against operational and/or contractual metrics. An SLA describes the acceptable level of service availability and performance to a customer, provider or both.
Customer-based SLA. This type of agreement is used for individual customers and comprises all relevant services that a client may need, while leveraging only one contract. Service-based SLA. This SLA is a contract that includes one identical type of service for all of its customers. Multi-level SLA.