Vermont Client Satisfaction (Mediation) is a form of dispute resolution that provides parties with an alternative to the traditional courtroom process. It is a voluntary process that allows parties to resolve disputes through the assistance of a neutral third-party mediator. The mediator facilitates communication between the parties, helps them identify areas of agreement, and assists them in crafting a resolution that is acceptable to all parties. Mediation is a confidential process, and the mediator’s role is to help the parties find a mutually acceptable resolution, not impose one. The Vermont Client Satisfaction (Mediation) program is offered by the Vermont Department of Public Safety and is open to any party involved in a dispute or legal action in the state. The program offers a variety of services, including: • Mediation: This type of mediation involves the active participation of both parties and the mediator. The mediator will assist the parties in exploring potential solutions and help them develop an agreement that is satisfactory to both parties. • Arbitration: This type of mediation is similar to mediation but is conducted by an arbitrator. The arbitrator will review all evidence and testimony and render a decision on the dispute. • Facilitation: This type of mediation is designed to help parties reach an agreement without the need for a mediator. The facilitator will provide guidance on the process and provide feedback to the parties to help them reach a resolution. • Dispute Resolution Coaching: This type of mediation is designed to help parties identify and resolve issues without the need for a mediator. The coach will provide support and guidance throughout the process. The Vermont Client Satisfaction (Mediation) program offers a variety of services that can be tailored to the specific needs of the parties and the dispute. The program is designed to help parties resolve disputes in an efficient, cost-effective way and is committed to providing a fair, unbiased resolution.