Software License and Support Agreement
About this form
The Software License and Support Agreement is a legal document that outlines the terms under which a software licensor provides licensing and technical support to a licensee. This agreement is essential for defining the scope of use, support obligations, and legal responsibilities without ambiguity. By using this form, both parties gain clarity on their rights, ensuring effective communication and compliance throughout the software's lifecycle.
Key components of this form
- Definitions of terms such as Confidential Information, Documentation, Intellectual Property Rights, and Software.
- License grant specifying the rights of the licensee to use the software.
- Restrictions on the use of software, including prohibitions against selling or reverse engineering.
- Technical support provisions detailing support availability and response times.
- Conditions for termination of the agreement and renewal procedures.
- Indemnification clauses outlining liability for claims related to intellectual property infringements.
When to use this document
This agreement should be used when a company (licensor) offers software to another party (licensee) for internal use while also providing technical support. It is particularly useful in scenarios where software is tailored to specific business needs and ongoing support is essential for operation and maintenance. If either party wishes to clarify responsibilities and protect their rights in a software-related transaction, this form is imperative.
Who should use this form
- Software developers or companies offering proprietary software solutions.
- Businesses seeking to license software for internal use.
- IT departments needing to outline support obligations for software they utilize.
- Startups or enterprises looking to clearly define their rights and responsibilities concerning third-party software.
Instructions for completing this form
- Identify the parties involved, including names and addresses of the licensor and licensee.
- Enter the effective date and duration of the agreement.
- Specify the scope of the software license and any restrictions on usage.
- Detail the technical support services, including availability and response times.
- Include provisions for payment of support fees and other related costs.
- Ensure both parties sign the agreement in appropriate sections, including titles and printed names.
Does this document require notarization?
Notarization is not commonly needed for this form. However, certain documents or local rules may make it necessary. Our notarization service, powered by Notarize, allows you to finalize it securely online anytime, day or night.
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Make edits, fill in missing information, and update formatting in US Legal Forms—just like you would in MS Word.
Download a copy, print it, send it by email, or mail it via USPS—whatever works best for your next step.
Sign and collect signatures with our SignNow integration. Send to multiple recipients, set reminders, and more. Go Premium to unlock E-Sign.
If this form requires notarization, complete it online through a secure video call—no need to meet a notary in person or wait for an appointment.
We protect your documents and personal data by following strict security and privacy standards.
Mistakes to watch out for
- Failing to specify the effective date of the agreement.
- Neglecting to clearly define the scope of software usage.
- Omitting or inaccurately detailing support service provisions.
- Not including clauses for termination and renewal, which can lead to confusion.
- Ignoring the need for mutual consent in any clauses related to modifications or assignments.
Benefits of using this form online
- Convenience of immediate download and completion without the need for physical mailing.
- Editability allows tailoring the agreement to specific needs.
- Reliability of attorney-drafted templates ensures legal compliance and protection.
- Accessible for use across multiple jurisdictions with relevant modifications as needed.
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FAQ
Don't assume you can't negotiate. Understand the pricing and use schemes. Get promises in writing. Get measurable promises. Carefully look at the indemnification provisions. Consider the intellectual property investment you intend to make. Look for a range of meaningful remedies. Think about renewal from day one.
Setting up Your Licensing Agreement. Granting the License. Limiting Your Liability. Adding Boilerplate Clauses. Finalizing the Licensing Agreement.
Public domain. This is the most permissive type of software license. Permissive. LGPL. Copyleft. Proprietary.
A software license agreement typically has broad-form confidentiality provisions that also provide that certain items fall into the bucket of one or the other party (e.g., the software for a licensor, certain data for a licensee, etc.).
Download a template for a licensing agreement. Choose your role as the licensor or licensee. Define the license(s) in the agreement. Decide whether the license is exclusive or not. Settle the matter of fees and payment schedule. Add a renewal date and rules.
An example of a licensing agreement is a contract between the copyright holders of software and another company, allowing the latter to use the computer software for their daily business operations.
What is a Licensing Agreement? A licensing agreement is a contract between two parties (the licensor and licensee) in which the licensor grants the licensee the right to use the brand name, trademark, patented technology, or ability to produce and sell goods owned by the licensor.
