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Correcting a mistake someone else has made involves following this message structure: Politely point out the mistake ? Describe what they've done that's wrong. Provide context ? Explain the impact of the error. ... Offer a solution ? If you can offer a solution, now's the time to do it.
Be prepared to present identification to validate who you are. Explain the reasons for your request and provide, when necessary, the factual information that is missing or that proves the information on file is incorrect. Most information is corrected through an informal process using regular procedures.
Those three important things are: We need to express our apology for giving the wrong information we have given. Restate the wrong information that we have given. State the correct information that we should have given.
Follow these four steps for writing effective error correction emails: Explain the error in clear and concise language. Let customers know what has been fixed and any action they need to take. Provide a sincere apology. Offer reassurance the issue will not happen again.
Thank you for your recent email. I wanted to say that you have misspelled my name. The correct spelling is (insert correct spelling). I appreciate these sorts of mistakes can happen, and it's no problem.