Subject: Request for Return of Late Payment and Denial of Discount — Urgent Matter [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP] Dear [Recipient's Name], I hope this letter finds you well. I am writing to address an urgent matter regarding a recent payment made to your esteemed company, [Company Name]. I am certain there has been a misunderstanding, and I kindly request your attention and immediate resolution of this matter. Firstly, let me express my satisfaction with the products/services provided by your company. As a loyal customer who has been thoroughly pleased with your company's offerings, I am accustomed to receiving high-quality products with exemplary customer service. However, upon reviewing my recent invoice, dated [Invoice Date], I noticed an anomaly regarding a late payment fee that has been erroneously added to my account. As per the agreed-upon terms and conditions, the payment was to be made within [specified time frame], which I duly followed by issuing the payment on [Payment Date]. Therefore, I believe the late payment fee is unjustly assigned to my account, as the payment was made within the stipulated timeframe. Furthermore, while reviewing the invoice, I also noticed that the discount I was entitled to, as outlined in our previous agreement, has been wrongfully denied. This denial of discount without a valid explanation is disheartening to say the least, especially considering my continued loyalty as a valued customer. I kindly urge you to look into this matter with utmost urgency and rectify the situation accordingly. I trust this issue is nothing more than a simple oversight on your part, and it can be promptly resolved to reinstate our mutually beneficial business relationship. In light of the circumstances mentioned above, I kindly request the following actions to be taken: 1. Adjustment of my account by removing the late payment fee that was erroneously charged. 2. Immediate reconsideration of the discount, which was wrongfully denied. 3. Confirmation in writing that these adjustments have been made on my account. I believe that resolving this issue in a timely manner would showcase the professionalism and commitment to customer satisfaction that your company is renowned for. I appreciate your prompt attention to this matter and look forward to receiving a favorable response by [Deadline, preferably two weeks from the date of this letter]. Furthermore, I assure you that once this situation is rectified, I will continue to be a loyal customer and advocate for your outstanding products/services. Thank you for your understanding, and I eagerly await a swift resolution. Should you require any additional information, please do not hesitate to contact me through the provided contact details. Yours sincerely, [Your Name] Keywords: late payment, denial of discount, resolution, loyal customer, payment, invoice, terms and conditions, overdue, reconsideration, adjustment, rectification.