Minnesota What Staff Can and Cannot Do for Customers is a set of guidelines that outlines the responsibilities and expectations of Minnesota staff when interacting with customers. These guidelines are designed to ensure that customers are treated fairly and respectfully, and that staff is equipped with the knowledge and skills to provide quality service. Minnesota staff are expected to demonstrate professionalism, provide accurate information, and respect customer privacy. Staff should listen actively to customer concerns and provide appropriate solutions. They should be polite and courteous, and avoid using aggressive or offensive language. The following are some specific things Minnesota staff can and cannot do for customers: Can: • Provide accurate and up-to-date information • Respect customer privacy • Respond to customer inquiries and complaints in a timely manner • Use appropriate language and tone • Follow established rules and procedures • Respect customer preferences Cannot: • Refuse service or discriminate against customers • Misrepresent or provide false information • Use offensive language or aggressive behavior • Share confidential customer information • Suggest purchases that are unnecessary or not in the customer's best interest.
Minnesota What Staff Can and Cannot Do for Customers
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