Subject: Gentle Reminder — Follow-up on Release of Pending Order Dear [Customer's Name], I hope this email finds you well. I am writing to provide an update and kindly request your attention to your pending order with [Your Company Name]. We understand that ensuring a smooth and timely delivery is of utmost importance to both you and us, hence this proactive follow-up. Indiana Sample Letter for Follow-up on Release of Pending Order (Standard): ---------------------------------------- Dear [Customer's Name], I trust this email finds you in good health. We would like to thank you for choosing [Your Company Name] as your preferred supplier. As per our records, you recently placed an order on [Order Date] for [Product/Service Name] with an estimated delivery date of [Delivery Date]. Please be informed that the status of your order is currently listed as "Pending Release." We understand the importance of timely order delivery and assure you that we are committed to providing excellent service. We have proactively worked to resolve any potential delays, and I am pleased to inform you that your order will be released for shipment within the next [Specify Duration of Delay, e.g., 48 hours]. Furthermore, we sincerely apologize for any inconvenience caused by this delay and appreciate your patience in this matter. Rest assured, we are doing our utmost to expedite the release process. If you have any further questions or concerns regarding your order, please do not hesitate to reach out to our dedicated customer support team at [Customer Support Contact Information]. We are always here to assist you and provide any necessary updates you may require. Once again, we apologize for any inconvenience caused, and thank you for your understanding. We value your business and remain committed to providing you with the best possible service. Thank you for your continued support. Warm regards, [Your Name] [Your Title/Designation] [Your Company Name] [Your Contact Information] Indiana Sample Letter for Follow-up on Release of Pending Order (Urgent): ---------------------------------------- Dear [Customer's Name], We appreciate your recent order with [Your Company Name] and sincerely apologize for any inconveniences you may have experienced due to the delay in releasing your pending order. Urgency is our top priority, and we assure you that we are diligently working to expedite your order's release. Based on our records, your order was placed on [Order Date] for [Product/Service Name] with an estimated delivery date of [Delivery Date]. However, we regret to inform you that due to unforeseen circumstances, your order is currently marked as "Pending Release." We understand your frustration and would like to assure you that we are actively resolving this matter. Our operations team is working diligently to accelerate the release and shipment of your order. We anticipate your order to be released within the next [Specify Duration of Delay, e.g., 24 hours]. Should you require any further clarification or assistance, please do not hesitate to contact our dedicated customer support team at [Customer Support Contact Information]. Our team will provide you with real-time updates and address any concerns you may have. We deeply value your trust in our products/services and remain committed to delivering the highest level of customer satisfaction. Once again, we apologize for any inconvenience caused and assure you that we are making every effort to rectify this situation promptly. Thank you for your patience and understanding. Sincerely, [Your Name] [Your Title/Designation] [Your Company Name] [Your Contact Information] Note: Above are two different types of Indiana sample letters for following up on the release of pending orders — a standard letter and an urgent letter. The content varies based on the urgency and level of apology required.