Dear [Client's Name], RE: Return of Overpayment I hope this letter finds you in good health and high spirits. We would like to bring to your attention that an unintentional overpayment has been identified in your account with our company. We appreciate your prompt action in rectifying this matter, and we apologize for any inconvenience caused. Upon a thorough review of our records, it has come to our attention that an overpayment of [EX.XX] was made on [Date] for the [product/service] provided to you. We sincerely apologize for this error and assure you that we are taking immediate steps to correct it. In line with our commitment to maintaining transparency, accuracy, and fairness in our business dealings, we kindly request that you please review the enclosed invoice, which details the transaction in question. We kindly request that you verify its accuracy and provide your necessary attention to the matter. As part of our effort to ensure your complete satisfaction as a valued client, we are offering two alternatives for the repayment of the erroneously made overpayment: 1. Offset against Future Invoices: If you agree, we propose deducting the overpaid amount from your future invoices with our company. This method eliminates the need for any further transactions or inconveniences. 2. Refund by [Preferred Method]: Should you prefer a direct refund, please respond to this letter with your bank details or mailing address. We will process your refund promptly once we receive your instructions. Please be assured that we fully understand the importance of promptly settling any outstanding balances and returning overpayments. We value your partnership and aim to maintain a positive and trust-based relationship. If you have any questions or concerns regarding this matter, please do not hesitate to contact our customer service team at [Phone Number] or [Email Address]. Our dedicated team members are prepared to assist you in any way possible. We would like to extend our sincerest apologies once again for any inconvenience this may have caused. We deeply appreciate your understanding and cooperation in resolving this matter promptly. Thank you for your continued trust in our company. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]
Georgia Sample Letter for Return of Overpayment to Client
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How to fill out Sample Letter For Return Of Overpayment To Client?
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FAQ
Communicate with the customer about the overpayment as soon as possible and confirm how they would like to proceed. Options for handling overpayments are to either refund the amount or establish a credit for it.
How to write this credit letter: Carefully explain how much the customer has overpaid. Inform the client how you plan to correct the error. Offer additional service.
I acknowledge on [date] I received an over payment in the amount of $____________. I understand that [Company Name] will need to be reimbursed. I have selected the checked option below to repay the company. ? ____ Deduct the overpayment from my salary from next pay period.
I am writing to you because I have been informed that I have been overpaid. I (am/was employed/engaged) by you from (enter date) to (enter date) as a (enter job title) on a (enter job type - full time, part time or agency/casual) basis. You have stated that I have been overpaid by a total sum of (enter amount).
If a customer pays you more than the amount required to pay a debt in full, you can mark the invoice as paid in full and write off the overpayment.
