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Safety and Security Complaints If you have a concern about airline safety (airline and airplane safety, emergency exit seating, low-flying aircraft, pilot licensing and related issues), please visit the Federal Aviation Administration's (FAA) website to report a safety-related issue.
They receive the customers' feedback and apologise for not meeting their expectations. The impact that is created on the airline business because of the customer complaint motivates them further to improve their service. Communication plays an important role.
To report a safety concern, please contact your area's Flight Standards District Office (FSDO). To locate your area's FSDO's contact information, visit: .
Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.
Reports and complaints are accepted for evaluation from FAA employees or contractors, air carrier employees, the aviation community, law enforcement, and members of the public. Anonymous reports are accepted, unless they are filed as an AIR21 disclosure, which require the identity of the person filing the report.
Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
Do your part, report such flying to the FAA. For more information, you can write to the Federal Aviation Administration, General Aviation and Commercial Division, Operations Branch, AFS-820, 800 Independence Ave., SW, Washington DC 20591. The telephone number is 202-267-8212.
DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose. Often, you may also email or write to the airline or ticket agent's consumer office at its headquarters.
If you have already made a written complaint to an airline or airport and you are not satisfied with the outcome or have not received a reply within 8 weeks, the CAA's Passenger Advice and Complaints Team (PACT) may be able to help.