Extend an apology for any factors that may have led to their frustration or inconvenience. Demonstrate empathy and a genuine understanding of their perspective. Take responsibility and offer to rectify the situation. Propose a solution or outline your forthcoming actions.
Typically, a plaintiff verifies a complaint by attaching a page at the end containing a statement made under oath that: The plaintiff has reviewed the complaint. The plaintiff knows or believes that all allegations that the plaintiff has personal knowledge of to be true.
Unverified responses are “tantamount to no responses at all,” and a motion to compel responses may be filed where responses are not verified and contain no objections. (Appleton v. Superior Court, (1988) 206 Cal. App. 3d 632, 635-636.)
Techsalerator recommends the following tips for responding to an unjustified complaint: 1) Acknowledge the customer's concern, 2) Be empathetic and understanding, 3) Explain the situation and provide evidence, 4) Offer a solution or compensation, and 5) Follow up to ensure satisfaction.
The complaint should conclude with a paragraph in which the plaintiff sets forth all the relief against the defendant that he or she is seeking from the court. In certain circumstances, the complaint must be verified, which means signed in a certain format under oath, before a notary. CPLR 3020.
If the answer is not verified, the allegations of the complaint are deemed admitted and the plaintiff can move for judgment on the pleadings or move to strike the answer and take judgment by default.
Once a summons and complaint or summons with notice have been served, a defendant must respond in writing within a limited period of time. The response is sent to the plaintiff's attorney or directly to the plaintiff, if the plaintiff is appearing is self represented.
If a complaint is not verified you can answer with a general denial pursuant to Code of Civil Procedure § 431.30(b) and generally deny all of the allegations of the complaint. However you should also be sure to include specific affirmative defenses that are tailored to the individual case.
Typically, a plaintiff verifies a complaint by attaching a page at the end containing a statement made under oath that: The plaintiff has reviewed the complaint. The plaintiff knows or believes that all allegations that the plaintiff has personal knowledge of to be true.
A summons with notice or summons and complaint must be served within 120 days of filing with the County Clerk.