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If you suspect fraud on your account, you can submit up to 10 transactions at a time online. If you have more than 10 transactions to dispute, please speak with a dispute representative by calling 1-800-465-4653 Opens your phone app..
Most investigations are concluded within 3 to 5 weeks.
Outside Canada and the U.S., dial the international calling code, then 888-872-2422, followed by 1. For all other countries outside Canada and the U.S., call 1-902-420-2422 Opens your phone app.. Consider using internet telephony options, such as Skype, to call any CIBC toll-free phone number.
To discuss your options, call CIBC Client Account Management at: 1-855-990-1011.
You can contact the CCAO online, by phone, by email or by mail. Online. CCAO Opens in a new window. Phone. 1-888-947-5207 Opens your phone app. Email. clientcomplaintappeals@cibc.com Opens your email app. Mail. CIBC Client Complaint Appeals Office. Commerce Court, P.O. Box 342. Toronto, Ontario. M5L 1G2.