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Both the complaint, and your failure to respond to it, will be documented on the BBB's website for anyone looking up your business' complaint record. Businesses that are BBB accredited may have that status revoked. Follow for Consumers on Google+.
BBB also accepts complaints against charities and non-profit organizations. BBB primarily handles complaints relating to marketplace transactions for customers who want a resolution, such as a refund, a repair, or a replacement. This process is free to consumers and businesses.
Acknowledge and Apologize In your response, the BBB recommends addressing each issue that the customer has brought up. Gamby also said that the business should stay fair and reasonable, acknowledge the experience that the customer had, and stick to the facts.
One good option is to file a complaint with the Better Business Bureau (BBB). The BBB helps consumers settle disputes related to sales, contracts, customer service, warranties, billings, and refunds every year. It accepts complaints even if the company that's harmed you doesn't belong to the Better Business Bureau.
When businesses receive a complaint through the Better Business Bureau (BBB) , it can really harm marketplace trust. BBB complaints are not only publicly available, but they also impact your overall BBB rating.