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Put it in writing It is helpful to put your complaint in writing if you can. If this isn't something you feel comfortable doing, you could ask a friend, carer, family member or an organisation like Citizens Advice to help you. Make sure to write 'complaint' at the top of your letter or email, so there can be no doubt.
To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters. Body of the Letter explaining the reason for your letter and the complaint.
A party may elect to file a formal complaint against a common carrier, which triggers a process similar to federal court litigation. The parties remain free to settle their differences at any point, but if they do not, the Commission will resolve the controversy by issuing a ruling on the matter.
Your letter of Complaint should be addressed to the Director, Consumer Protection Department. You can submit your letter at the CBN Head Office OR at any of the Central Bank of Nigeria branches of nationwide. Does the CPD Deal with all Types of Complaints? Your complaint should be clear and concise to avoid ambiguity.
By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. The FCC does not resolve all individual complaints.