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If you report an accident with Lyft, the company investigates the claim to determine whether any action needs to be taken. Actions can range from providing additional training to disciplinary measures, depending on the nature of the report. Lyft takes rider feedback seriously and aims to provide a safe experience for everyone.
$40: Moderate messes such as biowaste, and large messes from food or spills, on the exterior or floorboard of the vehicle. $80: Moderate messes such as biowaste and large messes from food or spills, on the vehicle's interior. $150: Major damage such as extensive damage to the vehicle's interior or exterior.
Once you notify Lyft of your accident, they're required by law to respond within 40 days. From there, the case can take months as Lyft's insurance carriers investigate your claims and try to negotiate a settlement amount. Lyft's insurance carriers will try to pay you as little as possible.
If an allegation is credible, Lyft will take action up to and including permanently removing a user's access to ride and/or drive with Lyft. Lyft's investigation process ensures confidentiality to the extent possible and consistent with Lyft's Privacy Policy.
Ing to the Lyft website, riders who vomit in vehicles can be charged the maximum damage fee of $150. A text message between Cymon and Lyft shows that he tried explaining to the company the charge was made in error.
Uber's website says small messes can cost riders $20, vomit $40, larger food or beverage spills $80, and $150 for a significant amount of bodily fluids. Reporters reached out to Lyft about McLaughlin's $100 bloodstain charge, and later that day, she got an email refunding about half of the damage fee.