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An explicit service guarantee is when this promise is made in writing and the service provider includes it in his advertisements and publications. For a fast food restaurant, the explicit service guarantee would be: We promise to serve your order within 15 minutes of bill generation, or you will get your food free.
Writing a Guarantee A statement letting your potential customers know you believe in your product. ... Give the customer a fair time period to try the product. ... State what happens if the customer isn't happy with the product. ... Finally, the most important elements of your guarantee are honesty and transparency.
What is a good service guarantee? It is (1) unconditional, (2) easy to understand and communicate, (3) meaningful, (4) easy (and painless) to invoke, and (5) easy and quick to collect on.
For example, Radisson Hotels Worldwide offers the following guarantee: Our goal at Radisson is 100 percent guest satisfaction. If you are not satisfied with something, please let us know. We'll make it right or you won't pay.