This form is a Software Support Agreement. The form specifies that the support services provided by the licensor will consist of technical assistance relating to the software via telephone and e-mail. The termination of the license agreement will automatically result in the termination of the support agreement.
If there's a bug, the Licensor is generally responsible for fixing it. They should have your back to ensure everything runs without a hitch.
Changes can sometimes be made, but both parties usually need to agree. It's a bit like a dance—everyone has to be in sync.
Many agreements include some form of after-hours support, although it might not be 24/7. It's like having a friend who's always there—just not in the middle of the night.
Typically, it runs for a set period, like a lease on an apartment. Once that time is up, you may need to renew or renegotiate.
You'll usually get help with technical issues, upgrades, and maybe even training. It's like having a safety net if things go awry.
The Licensor is the company or person that owns the software and grants you the right to use it. Think of them as the gatekeeper of the software.
It's basically a contract that outlines how a software provider will help you with their product, ensuring you get the support you need to keep things running smoothly.