This form is a Software Support Agreement. The form specifies that the support services provided by the licensor will consist of technical assistance relating to the software via telephone and e-mail. The termination of the license agreement will automatically result in the termination of the support agreement.
Typically, the agreement will state that you'll receive regular updates, which is crucial to keep your software running smoothly and securely.
Many software agreements provide options for after-hours support. Just check the terms to see what's available to you during those times.
Generally, the agreement focuses on software-related issues, but you can ask if the support team offers assistance with related questions or concerns.
Yes, the agreement should specify response times for support requests, so you know how quickly you can expect to hear back when you need help.
If you run into trouble, you can reach out to the support team specified in the agreement, and they'll guide you through the issue step-by-step.
Under this agreement, you can typically expect troubleshooting help, software updates, and sometimes training to ensure you're getting the most out of your software.
A Software Support Services Agreement is a contract between a software provider and a user that outlines the support services, responsibilities, and expectations for using the software.