The Federal Trade Commission's (FTC) Funeral Rule requires all funeral providers to give information to consumers to help them choose the services and products they want for their deceased relative or friend. Funeral providers must give you a general price of products and services when you ask in person about funeral arrangements and you have the right to keep this list. Furthermore, funeral providers must make price information available over the phone upon request. The funeral provider must give you any other information that is reasonably needed to select the funeral provider and funeral items you want, need, and are able to afford.
If the funeral provider charges a fee for buying "cash advance items," this must be disclosed to you in writing. Cash advance items are those goods and services paid for by the funeral provider on your behalf, such as cemetery plots, flowers, obituary notices, and clergy honoraria. You must also be notified if a service fee is added to the price of cash advance items, and if the funeral provider gets a refund, discount or rebate from the supplier of any cash advance item.
