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Frequently Asked Questions (FAQ) Type your letter. ... Concisely review the main facts. ... Be polite. ... Write with your goal in mind. ... Ask for exactly what you want. ... Set a deadline. ... End the letter by stating you will promptly pursue legal remedies if the other party does not meet your demand. Make and keep copies.
Your letter will need your contact information, the business's street address, and your contact for the refund. From there, state the amount you want to be refunded, the company's policy, and your reason for requesting a refund.
If you simply ignore the letter, the plaintiff's next step will almost certainly be to file a lawsuit. If that happens, your cost to resolve the suit?be it through a settlement, a win at trial, or a loss at trial?will rise dramatically.
Be firm and courteous Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, "I looked into your situation and our refund policy does not allow one in this case."
The purpose of a demand letter is to begin the negotiation process that will hopefully result in dispute resolution to avoid filing a claim in court if it is possible to resolve the issue without litigation.
A refund demand letter is a written request for the return of payment for a good or service. It is addressed to the merchant and should include basic details about the transaction, the reason why the refund is sought, and expectations for repayment.