[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Contractor's Name] [Contractor's Address] [City, State, ZIP] Subject: Demand for Refund of Faulty Work Dear [Contractor's Name], I hope this letter finds you well. I am writing to formally demand a refund for the faulty work that was completed by your company as per our agreement on [Date] for [Project Description] at [Location]. Despite the agreed-upon terms and the amount we paid upfront, we have encountered numerous issues with the work performed by your company. These faults include but are not limited to: 1. [Describe specific faults encountered: e.g., improper installation, inadequate materials, substandard workmanship, etc.] 2. [Add another fault, if applicable] We have attempted to contact your company multiple times regarding these issues but have received no satisfactory response or resolution. It is clear that the work carried out by your company does not meet industry standards and does not align with the agreed-upon specifications. Based on our contract and Utah state law, it is your responsibility to rectify any faulty work or provide a refund for the inadequate services rendered. As outlined in the contract, we expected quality craftsmanship and compliance with relevant building codes and regulations. Therefore, we demand an immediate refund of the full payment made to your company in the amount of [Amount]. If we do not receive the refund within [reasonable deadline, e.g., 14 days] from the receipt of this letter, we will pursue legal action to protect our rights as consumers. Please inform us in writing within [reasonable deadline, e.g., 7 days] from the date of this letter regarding your decision and provide any relevant supporting documentation or evidence that justifies your position. We strongly urge you to remediate this matter promptly, as we believe a mutually agreed-upon resolution would be favorable for both parties involved. However, failure to address this issue appropriately will leave us with no choice but to pursue legal action, which may result in additional costs and reputational damage for your business. Thank you for your immediate attention to this matter. We expect a prompt response and resolution. Yours sincerely, [Your Name]