Customer Satisfaction Survey
Understanding this form
The Customer Satisfaction Survey is a valuable tool for contractors to gather feedback from clients upon project completion. This form helps assess service quality and client experience, ensuring that contractors can identify areas of improvement and maintain strong relationships. Unlike other feedback forms, it is specifically designed for use in the contracting industry, making it more relevant to tradespeople and service providers looking to enhance customer satisfaction.
Form components explained
- Customer information section: Captures the client's name, contact details, and project information.
- Rating scale: Allows clients to rate various aspects of the service, such as timeliness, quality, and communication.
- Open-ended questions: Provides space for clients to give detailed feedback and suggestions.
- Overall satisfaction section: Summarizes the client's overall impression of the contractor's work.
- Signature field: Enables the client to formally acknowledge their feedback.
Common use cases
This Customer Satisfaction Survey should be used immediately after the completion of a project. Contractors can distribute the survey to clients to gain insights on their satisfaction with the work performed. It is especially useful following large jobs, renovations, or any significant service upgrade, where client feedback can directly impact future projects and referrals.
Who this form is for
This form is intended for:
- Independent contractors seeking to improve their services based on client feedback.
- Construction companies assessing client satisfaction to enhance their reputation.
- Service professionals in various fields who want to gather reliable feedback from their customers.
- Businesses looking to implement systematic customer feedback for quality improvement.
How to complete this form
- Enter the client's name and contact information in the provided fields.
- Fill out the project details, including the type of work completed and the completion date.
- Rate the services based on the provided rating scale for different criteria.
- Provide answers to the open-ended questions to elaborate on specific aspects of the service.
- Sign and date the survey to acknowledge the feedback is accurate.
Does this document require notarization?
Notarization is not commonly needed for this form. However, certain documents or local rules may make it necessary. Our notarization service, powered by Notarize, allows you to finalize it securely online anytime, day or night.
Avoid these common issues
- Failing to fill out all sections of the form completely.
- Not providing specific details in open-ended questions.
- Using vague ratings without clarifying reasons for the scores given.
- Overlooking to sign the form, which can invalidate the feedback.
Benefits of using this form online
- Convenience: Complete the form from anywhere, at any time.
- Editability: Easily make changes and updates for clarity before submission.
- Reliability: Store responses securely for future reference and analysis.
- Time-saving: Streamlined process helps gather feedback faster.
Main things to remember
- The form gathers essential feedback for contractors to enhance their services.
- It is easy to complete and can be used across various contracting scenarios.
- Providing honest feedback through this survey can lead to improved customer satisfaction.
- Remember to complete all sections and sign the form for full effectiveness.
Form popularity
FAQ
Focus on asking closed-ended questions. Keep your survey questions neutral. Keep a balanced set of answer choices. Don't ask for two things at once. Keep your questions different from each other. Let most of your questions be optional to answer. Do a test drive.
Know why you're asking for customers feedback. Ask yourself why you're asking for customer feedback. Open a conversation. Ask the right person the right questions. Serve Feedback Forms. Get Survey & NPS Results. Conduct Social Media Polls. Send a personal note of thanks + follow up (not optional)
Use a Clear Email Subject Line. Say Who Has Been Asked to Participate. Explain the Survey's Purpose. Create Urgency With a Deadline. Mention Time Needed to Participate. Explain Incentives.
Your name or the name of the company or organization you represent. The goal of the survey or what you're trying to find out. How you'll be using the responses to make a difference. If the responses are anonymous, confidential, or tracked.
Simple Salutation Personalisation. Tell Them Why They are Receiving the Invite. Don't Tell Them How Great You Are. Explain the Purpose of the Survey. Give a Realistic Estimate of the Time it Will Take. Give Them a Place to Ask Questions. Show Them the Survey Link.
Be clear. Say you're surveying on customer satisfaction for a hotel stay. Be specific. Don't ask questions about broad concepts or ideas; ask about specific concepts or ideas (i.e. being a good person is general; being polite to waiters is specific). Ask a lot of questions.
Customer satisfaction is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.
Do Your Homework. Rely on Past Experience. Target Questions to Areas of Concern. Determine the Format. Make It Easy for the Customer. Once Complete, Look for Trends. Always Follow Up. Follow Up With Staff, Too.
1. Answers should be clear and concise. Don't use 'extreme absolutes' 3. Answers should be 'collectively exhaustive' Limit your answer options per question. Provide 'No Opinion' answer options (when necessary) Good survey answers are 'Mutually Exclusive'
