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Register your complaint in the Post Office where transaction has taken place and get acknowledgement. Approach next higher authority of the Department if the complaint is not settled in a reasonable time.
How to write this follow-Up letter: State the purpose of the letter, referring to the previous correspondence, and giving the reader an excuse for not having responded. Do not scold. Emphasize the importance or urgency of the matter and/or explain why you need a response. Make it easy for the reader to respond.
What to put in your letter. You can write: "Under the Consumer Rights Act 2015, you're responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it.?
How to write this order letter: State your concern clearly, giving your reader the benefit of the doubt. Provide sufficient information so your reader can find your order. ... Repeat shipping instructions, but not payment arrangements.
I am so very sorry to hear that you did not receive your package. If we are unable to find it I will, of course, issue a refund. I would like to try a few things that have successfully located packages in the past. I will call your post office and initiate a trace on the package.
How to write an email complaint Identify and label the addressee. Before you write the email, identify who exactly needs to receive your email. ... Describe the issue. ... Attach supporting documentation. ... Explain the impact. ... Name your resolution desires. ... 6. Make final formatting edits.