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To file a consumer complaint, please call (803) 734-4200 or (800) 922-1594 or visit the Consumer Affairs website.
The format of a complaint letter follows the format of a formal letter. To write a complaint letter, you can start with the sender's address followed by the date, the receiver's address, the subject, salutation, body of the letter, complimentary closing, signature and name in block letters.
SCDCA processes and mediates written consumer complaints, seeking to find fair solutions for the consumer and the business. We encourage consumers to contact the business first to try and resolve a complaint.
File a Complaint File it with the Department of Consumer Affairs. The Department takes consumer complaints against businesses regulated by the DCA, refers complaints that fall within another agency's jurisdiction, and handles those complaints against businesses that are unregulated.
Be honest and straightforward. Write to the point, and in clear language. Do not include subjective opinions, except to the effect that your expectations were higher - for example, that you would have expected a better service from such a prominent company, or the product to be free of faults.
To submit a complaint, use the below Online Complaint Form or print the PDF Complaint Form, which can be submitted by mail, by fax to 803-734-3677, or by email to agsecurities@scag.gov.
File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.
Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.