Subject: Regrettably Denying Your Request for Additional Discount Dear [Customer's Name], We hope this letter finds you in good health. We appreciate your continued patronage and would like to express how delighted we are to have you as a valued customer. We acknowledge receipt of your recent correspondence requesting an additional discount on our products/services [mention specific product/service requested]. At [Company Name], we always strive to provide the utmost satisfaction to our customers by delivering exceptional products/services at competitive prices. We carefully considered your request and thoroughly examined the merits of providing an extra discount in your case. However, after thoughtful deliberation, we regret to inform you that we are unable to grant your request for an additional discount at this time. We understand price considerations are crucial, but our pricing structure is designed to ensure the long-term sustainability and quality of our offerings. Please allow us to outline the reasons behind our decision: 1. Competitive Pricing: Our current pricing reflects the market's fair evaluation while taking into account the quality and value our products/services deliver. We have rigorously analyzed the prevailing market rates, assessed our production costs, and balanced them against the superior quality and reliability we offer. Therefore, granting an additional discount would result in an imbalance that could compromise the sustainability of our business. 2. Equitable Treatment: Fairness is of utmost importance to us. Granting an additional discount for one customer can lead to expectations of similar arrangements from other loyal customers. In order to ensure equal treatment and avoid any bias in pricing policies, we adhere strictly to our existing pricing structure. 3. Transparency and Consistency: We believe in maintaining transparent and consistent pricing policies to build trust and long-term relationships with our customers. By adhering to established prices, we ensure that all our customers receive the same treatment, without prejudice or favoritism. While we understand your desire for a more affordable option, we would like to highlight the value and quality we provide. Our products/services are meticulously crafted and backed by our commitment to exceptional customer service. We genuinely believe that the benefits of choosing our offerings greatly outweigh the relatively small difference in price you mentioned. We greatly value your loyal patronage and would like to express our gratitude by offering alternatives to help you make the most of your future purchases with us. Please feel free to reach out to our customer service team, who will be more than willing to assist you in exploring any available promotions, special deals, or bundled offers that could better suit your needs. Once again, we extend our appreciation for your support and hope to continue serving you with utmost satisfaction in the future. If you have any further inquiries or concerns, please do not hesitate to contact us. We are dedicated to delivering the best possible customer experience. Thank you for your understanding. Best regards, [Your Name] [Your Title/Position] [Company Name] [Contact Information]