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A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the product's continued satisfactory operation.
How to Create a Planned Maintenance Contract Full name and details of service provider and client. The type of maintenance. A disclosed scope of work. A service schedule. Payment terms. Warranties and guarantees. Information regarding legal disputes. Details on contract termination.
The contract should clarify the type of maintenance you need, whether it's on-demand, preventive, or condition based, for example. For the scope of the work, expect to see a clear outline of the services the provider is going to perform, making sure to describe the jobs explicitly to avoid any ambiguity in the future.
Maintenance contracts include service level parameters such as response time and performance of the equipment to be maintained (99 percent network availability, for example). Other provisions of these agreements may include the timeliness and timeframe of services to be rendered and the annual or monthly fee.
By Practical Law Commercial. A B2B agreement in which the supplier agrees to provide a maintenance and support service for equipment. The agreement is drafted to be broadly neutral between the parties. To access this resource, sign in below or register for a free, no-obligation trial.
However, it is important to ensure that the price charged covers the cost of labor, as well as provides a reasonable profit margin. The cost of equipment required for maintenance should also be considered when pricing a maintenance contract. This includes tools, spare parts, and other materials.