No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Pennsylvania Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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You may request a Statement of Complaint Form by mail, by calling the Professional Compliance Office Hotline at 1-800-822-2113 (if you are calling from within Pennsylvania) or at 1-(717) 783-4849 (if you are calling from outside Pennsylvania).
Check out 10 effective ways and online destinations to file complaints that a company will pay attention to. Go to the company website. ... Contact the Better Business Bureau. ... Contact the Federal Trade Commission (FTC). ... Check out the Ripoff Report. ... Email spam@uce.gov. ... Try Yelp. ... Post on Planet Feedback.
File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.
In general terms, there are four types of complaints ? productive, venting, chronic, and malicious ? and four varieties of complainers ? aggressive, expressive, passive, and constructive.
You may request a Statement of Complaint Form by mail, by calling the Professional Compliance Office Hotline at 1-800-822-2113 (if you are calling from within Pennsylvania) or at 1-(717) 783-4849 (if you are calling from outside Pennsylvania).
The formal complaint process is different from filing an informal complaint because the formal process involves a legal proceeding in which you have the burden to prove your complaint has merit. The presiding Judge assigned to hear your complaint will hold a hearing to gather evidence and then make an Initial Decision.
Pennsylvania consumers can email us at consumer@paoca.org or call the OCA's toll-free call center at 800-684-6560.
What is an Effective Complaint? Rule 1: Know what you want to achieve. ... Rule 2: Threaten the company's reputation. ... Rule 3: Aim high and get personal. ... Rule 4: Write or go in person, don't phone. ... Rule 5: Use social media, especially if you don't get an immediate response. ... Rule 6: Expect the unexpected. ... Rule 7: ... Rule 8:
