Subject: Refusal to Accept Late Return of Merchandise — New York Dear [Customer's Name], I hope this letter finds you well. We appreciate your recent purchase from our store and understand that unforeseen circumstances may sometimes hinder customers from returning products within the specified time frame. However, after careful consideration, we regret to inform you that we are unable to accept your late return request for the following reasons. 1. Failure to Meet Return Policy Guidelines: As per our return policy, merchandise must be returned within [number of days] days from the date of purchase to be eligible for a refund or exchange. Regrettably, we received your return request on [date], which falls beyond the specified return period. Adhering to our policy is crucial to maintain fair practices for all our customers. 2. Inventory Management and Product Quality Control: Returning products within the designated timeframe allows us to efficiently manage our inventory and quality control processes. Late returns disrupt these operations, making it challenging for us to effectively serve our customers and maintain product integrity. Therefore, we must adhere strictly to our return policy guidelines. 3. Offering a Seamless Shopping Experience: At [Company Name], we strive to provide the best shopping experience for our valued customers. Our return policy was designed to ensure a fair and transparent process for everyone, including stocking an adequate inventory and maintaining customer satisfaction. By adhering to our policy, we can guarantee efficient customer service and uphold our commitment to excellence. While we understand that individual circumstances differ, it is necessary for us to enforce our return policy consistently across all transactions. We hope you appreciate the reasons for our decision and acknowledge our commitment to ensuring consistency and fairness for all our customers. Should you have any questions regarding our return policy or require further assistance, please do not hesitate to contact our customer service team at [customer service number] or via email at [customer service email address]. Our dedicated team will be happy to assist you promptly and address any concerns you may have. Thank you again for your understanding and for choosing [Company Name]. We value your continued patronage and would be delighted to serve you in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name]