No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
New Hampshire Rate Your Company - Dealing with Customer Complaints
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Complaints should be addressed to: Office of the Attorney General, Consumer Protection and Antitrust Bureau, 33 Capitol Street, Concord, New Hampshire 03301. You may also download a complaint form or file a complaint online.
(See RSA 358-A, which should be available at your local public library or online) The New Hampshire Consumer Protection Act and the Federal Trade Commission Act, which served as the model for our state law, prohibit the use of any unfair or deceptive act or practice or any unfair method of competition in trade or ...
The sales manager is responsible for recording, acting upon, and communicating to the customer on all complaints received. PROD, QA, PD, and all other concerned Depts are responsible to assist the sales Dept when required.
Under New Hampshire law, your right to return merchandise is usually created by a statute, contract, or store policy. If no statute, contract, or store policy creates that right, then a buyer cannot typically return the merchandise to the seller for a full refund.
The Bureau requires all complaints to be submitted in writing using a consumer complaint form. Instructions for downloading/accessing the form are included below. When filling out the complaint form, please provide as much detail as possible. This is necessary for the Bureau to fully evaluate your complaint.
New Hampshire's principal consumer protection law is called "Regulation of Business Practices for Consumer Protection" but it is commonly known as the "Consumer Protection Act." The Consumer Protection Act is patterned after the Federal Trade Commission Act and, like its federal counterpart, the New Hampshire law ...
California. California led the charge in being the first state to enact comprehensive data privacy legislation via the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). CCPA, signed into law on June 8, 2018, and which went into effect on Jan.
Not only is it the means to gather valuable customer insight, it also helps your company progress to improvements that lead to reduced costs, increased profitability and increased customer satisfaction.
