North Carolina Private Line Service Level Agreement (SLA) is a contractual agreement between a service provider and a customer in North Carolina, which outlines the specific terms and conditions of the private line service being provided. It is designed to ensure that the provider meets agreed-upon performance standards and level of service for the private line connection. The North Carolina Private Line SLA governs the reliability, availability, and quality of the private line service, as well as the responsibilities of both parties involved. It includes provisions for service uptime, response time, troubleshooting, and issue resolution. Some key elements typically covered in the North Carolina Private Line SLA include: 1. Uptime Guarantee: The SLA outlines the minimum uptime percentage that the service provider guarantees for the private line service. This could include specific targets like 99.99% network availability to ensure uninterrupted connectivity. 2. Service Activation and Delivery: This section details the timeframe for provisioning and activating the private line service upon request and installation deadlines agreed upon by both parties. 3. Service Performance: The SLA defines the measurable performance parameters for the private line service, such as network latency, jitter, packet loss, and throughput. It sets target values for these parameters, ensuring that the provided service meets or exceeds them. 4. Response Time: The SLA specifies the time duration within which the service provider is committed to acknowledging and responding to customer-reported incidents or requests. 5. Troubleshooting and Issue Resolution: This section outlines the process for troubleshooting and resolving any issues related to the private line service. It may include escalation procedures, expected resolution times, and options for service credits in case of prolonged outages. 6. Maintenance and Upgrades: The SLA covers the provider's process for scheduled maintenance, upgrades, and any associated downtime. It establishes agreed-upon maintenance windows and notification procedures to minimize service disruptions. 7. Customer Support: This section details the customer support channels available to the user, including contact information, operational hours, and the provider's commitment to addressing customer inquiries and concerns. Different types of North Carolina Private Line SLAs may include variations based on the specific services offered or the nature of the customer's business requirements. For instance, a dedicated bandwidth SLA might cater to customers who require a fixed amount of data transfer capacity, while an Ethernet SLA may focus on providing guaranteed throughput and low latency for data-intensive applications. In summary, the North Carolina Private Line Service Level Agreement ensures that both service providers and customers have a clear understanding of the expectations and responsibilities in regard to the private line service. It guarantees reliable and high-quality connectivity, and establishes a framework for resolving any potential issues promptly.
North Carolina Private Line Service Level Agreement
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How to fill out North Carolina Private Line Service Level Agreement?
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Typically, the cable is buried approximately 4 feet underground. However, this depth can vary. Some cables have been found as deep as 6 feet.
When you dial 811, you will automatically be connected to a representative from your state's 811 center who will ask you simple questions about the location and details of your digging project. If you make your request online, you will enter the same information into a form.
NC law requires anyone engaging in excavation or demolition activities to contact NC811 at least three working days prior to starting the work. NC811 will then notify the member facility owners within your area of excavation or demolition.
The color codes are as follows: Proposed excavation will be marked in white, power lines will mark in red, gas lines will mark in yellow, all communication lines will mark in orange, water marks in blue, sewer marks in green and Purple is for Reclaimed Water, Irrigation and Slurry Lines.
By simply dialing "811," you can talk toll-free or visit NC811, and they will handle everything for you - except the digging part! At no charge, North Carolina 811 will notify all your local utilities, including PSNC Energy.
North Carolina law requires a three working days notice be given to the utility owners before your digging begins. Once all underground facilities have been marked, you may begin your excavation activities.
The color codes are as follows: Proposed excavation will be marked in white, power lines will mark in red, gas lines will mark in yellow, all communication lines will mark in orange, water marks in blue, sewer marks in green and Purple is for Reclaimed Water, Irrigation and Slurry Lines.