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Statements made in an exit interview can potentially be used in a lawsuit, so it's crucial to choose your words carefully.
Speaking of confidentiality, an exit interview may be the last and most opportune time to remind a departing employee that he has an obligation to protect the confidentiality of company information or comply with an ongoing restrictive covenant for the immediate future.
There are different ways to record exit interview responses, such as taking notes, using a questionnaire, or recording the conversation. Each method has its pros and cons, depending on the type of information you want to collect, the level of detail you need, and the comfort and consent of the employee.
To further encourage a productive conversation, the interviewer should remind the departing employee that the interview is confidential and any identifying information will be kept private, to the extent possible.
What should you include in an exit interview form? Questions about the reasons for departure. ... Questions about what they liked about their job. ... Questions about how you can improve your workplace. ... Questions about whether they were happy with their pay.
Best practices for exit interviews Do meet in person. ... Do let the employee know why you're doing an exit interview. ... Do ask the same questions of each employee. ... Do let the employee know they don't have to answer everything. ... Do follow protocol for any allegations of harassment or discrimination.
Exit interviews should be conducted by a neutral third party, such as a human resources representative, to put the employee at ease and to encourage honest responses. If an exit interview is conducted by a departing employee's direct supervisor, that employee may be unwilling to be candid.
Exit interviews are not mandatory or required by law to be held. Whether an exit interview occurs depends on the company and the choice of the departing employee to participate.