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To report a safety concern, please contact your area's Flight Standards District Office (FSDO). To locate your area's FSDO's contact information, visit: .
If you have already made a written complaint to an airline or airport and you are not satisfied with the outcome or have not received a reply within 8 weeks, the CAA's Passenger Advice and Complaints Team (PACT) may be able to help.
To report a complaint against an airline, airport or an issue related to air travel to Ministry of Civil Aviation, please use Grievance section in AirSewa.
Complaints about an airline or TSA Airline service or discrimination - First, attempt to resolve your complaint with the airline. If the airline does not fix the problem, file a complaint with the U.S. Department of Transportation (DOT). Airline safety - Contact the Federal Aviation Administration (FAA) hotline.
They receive the customers' feedback and apologise for not meeting their expectations. The impact that is created on the airline business because of the customer complaint motivates them further to improve their service. Communication plays an important role.
By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. The FCC does not resolve all individual complaints.
A Transportation Industry Analyst will forward your complaint to the airline and the airline is required to respond to you and DOT. Once the airline's response is received, a DOT analyst will review your complaint and the airline's response to determine if a violation occurred.
Besides suing in small claims court you can also file a complaint against an airline with the DOT. The DOT's Office of Aviation Consumer Protection (ACPD) reviews and responds to consumer complaints against airlines.