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93A § 9 provides remedies for consumers who are damaged by a company's ?[u]nfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce.? Defendants who are found to have violated the statute may be held liable for the plaintiff's actual damages, plus reasonable ...
The demand letter serves three basic functions: It provides notice and information to business about the nature of the consumer's claim, It encourages business to negotiate a settlement rather than go to court, and. It controls the number of money damages a consumer may ultimately recover.
State law requires you to send the business a letter 30 days before filing a claim in court. The letter must outline your complaint, the harm you suffered, and how you want the problem resolved. This is called a 30 Day Demand Letter.
A defendant's response to the demand letter must be made within 30 days of its "mailing or delivery" or within such other time as the plaintiff may agree to permit. Mass. G.L.
Filing a Chapter 93A Complaint in Massachusetts Be sent to the business at least thirty (30) days prior to the filing of an actual lawsuit; State that the claimant is a "consumer" - someone who engages in commerce for primarily personal, family, or household purposes; Identify the claimant's full name and address;
Chapter 93A ) protects people from unfair and misleading business actions. It gives buyers the right to sue in court and get back money they lost. The law also allows businesses to sue other businesses. This only happens when a business was dishonest or unfair to another one.