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However, before filing your complaint, we encourage you to browse the Customer Assistance section of our website. It is very informative and may save you time in the complaint process. You may also contact the Consumer Affairs Division at 1-800-851-4268 or 317-232-2712.
Office of Utility Consumer Counselor The OUCC provides this service regardless of input from the public as part of the agency's regular preparation for cases. The OUCC may be reached at 317-232-2494, toll-free at 1-888-441-2494, or by mail at 115 W. Washington St., Suite 1500 South, Indianapolis, Indiana 46204.
The Indiana Utility Regulatory Commission (IURC) is the public utilities commission of the state of Indiana, led by five commissioners appointed by the governor. The commission regulates electric, natural gas, telecommunications, steam, water and sewer utilities.
In Indiana, the general rule is that both oral and written contracts may be enforced; provided, however, certain types of contracts must be in writing to be enforceable.
You can file a consumer complaint with the Indiana Attorney General's Office online or by filling out a printable form. You can also request a complaint form by calling 1.800. 382.5516 or 317.232. 6330.
IURC: Indiana Utility Regulatory Commission.