Subject: Urgent Request for Replacement of Damaged Merchandise — [Order Number] Dear [Company Name], I am writing to inform you about the unfortunate condition in which I received the merchandise, as stated in the order number [insert order number], which I purchased from your esteemed store on [insert date]. The products received were severely damaged during transit, rendering them unusable and unsellable. Upon receipt of the delivery, I carefully inspected the packaging for any outer signs of damage, and while the packaging appeared to be intact, the contents inside did not fare as well. I have enclosed photographs of the damaged merchandise for your reference. [Attach photographs if applicable] The item(s) that have sustained damage are as follows: — [Product 1]: [Describe the product and specify the extent of damage] — [Product 2]: [Describe the product and specify the extent of damage] — [Product 3]: [Describe the product and specify the extent of damage] [Add more products if applicable] I request your immediate attention to this matter, as I am in great need of these items for my business/personal use. As a loyal customer, I trust that [Company Name] will promptly rectify this situation by replacing all the damaged merchandise to ensure customer satisfaction. I kindly request you to understand the inconvenience caused and help resolve this matter as quickly as possible. In addition, I would appreciate it if you could arrange for the damaged goods to be picked up by [insert shipping company or preferred courier service] at your expense. Please provide me with detailed instructions regarding the return process, including any necessary forms or documentation. To streamline the replacement process, I have included all the relevant purchase details below: — Order Number: [Insert order number— - Invoice Number: [Insert invoice number] — Date of Purchase: [Insert date of purchase] — Product Description: [Brief description of the damaged merchandise] I kindly request that you respond to this written request within seven working days, confirming that the replacement request has been registered and outlining the steps to initiate the exchange. If I do not receive a response within this timeframe, I will have regrettably no choice but to submit a formal complaint to the relevant consumer protection authorities. I have always held [Company Name] in high regard for its commitment to quality and customer satisfaction, and I trust that this unfortunate mishap will be resolved expediently. I look forward to your prompt response and appreciate your attention to this matter. Thank you for your immediate attention and cooperation. Sincerely, [Your Name] [Your Contact Information