The Hawaii Prohibited Practice Complaint is a complaint filed with the Hawaii Department of Commerce and Consumer Affairs (CCA) when a person believes they have experienced a violation of their consumer rights under the Hawaii Consumer Protection Act (CPA). The CPA prohibits unfair or deceptive acts and practices in the conduct of trade and commerce. The CCA enforces the CPA and investigates complaints of prohibited activities. There are three types of Hawaii Prohibited Practice Complaint: Unfair Acts or Practices, Deceptive Acts or Practices, and Unconscionable Acts or Practices. Unfair acts or practices involve the use of unfair or deceptive methods in making or advertising a transaction, such as false promises, bait-and-switch tactics, and fraudulent advertising. Deceptive acts or practices involve the use of false or misleading statements or representations in making or advertising a transaction, such as using false labels or providing misleading information about a product. Unconscionable acts or practices involve the use of oppressive, one-sided, or extremely unfair terms in making or advertising a transaction, such as charging excessive fees or interest rates.