Guam Software and Product Support Agreement
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FAQ
While software support is defined as fixing broken software (or bugs) with reactive development, software maintenance is defined as proactive development in adding additional features or triaging low priority bugs that don't deteriorate the software design and user experience.
Support and Maintenance Agreement means any of Software AG's or Partner's standard forms of written contract setting out the terms and conditions under which the Customer may obtain software support and maintenance services on terms identical to Software AG's Product Support and Maintenance Service Terms and Conditions
Maintenance and Support Contracts means the contracts pursuant to which, prior to the Closing Date, Seller has obligations to provide maintenance and support to its customers.
Product Support Arrangement (PSA) The term product support arrangement means a contract, task order, or any type of other contractual arrangement, or any type of agreement or non-contractual arrangement within the Federal Government, for the performance of sustainment or logistics support required for major weapon
The term product support arrangement means a contract, task order, or any type of other contractual arrangement, or any type of agreement or non-contractual arrangement within the Federal Government, for the performance of sustainment or logistics support required for major weapon systems, subsystems, or components
Software support services are generally technical support or break/fix services that are delivered for specific software products. These services include revenue derived from long-term technical-support contracts or pay-as-you-go, incident-based support.
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
What is an IT Support Contract? An IT support contract is an agreement between two parties in which one party will provide ITor information technologyservices in exchange for payment.
