No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Guam Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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FAQ
Complainants may file a formal complaint to DTI Adjudication Division, the Office that has jurisdiction or the Regular Courts.
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsman schemes are independent, free and impartial ? so they don't take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
If you think a company you're dealing with is operating illegally or unethically, you can: contact Consumer Protection BC to report your concerns; file a complaint, with the Better Business Bureau; file a complaint with the Motor Vehicle Sales Authority of BC against a licensed motor vehicle dealer; or.
Your procedure could include the following steps. Listen to the complaint. Thank the customer for bringing the matter to your attention. ... Record details of the complaint. ... Get all the facts. ... Discuss options for fixing the problem. ... Act quickly. ... Keep your promises. ... Follow up.
File a report with the Federal Trade Commission. File your report at ReportFraud.ftc.gov. Visit USA.gov/consumer. You'll find information on filing complaints about specific types of products, steps to filing a complaint with a seller or manufacturer, links to product recall information, and more.
Dear [Contact person or Customer Service Manager], On [date], I bought a [name of goods purchased, model number etc.] at [location and other details of the transaction]. I am disappointed because your [name of goods purchased, etc.] has not performed as it should, [was faulty, etc.]
The sales manager is responsible for recording, acting upon, and communicating to the customer on all complaints received. PROD, QA, PD, and all other concerned Depts are responsible to assist the sales Dept when required.
The Consumer Protection Division (CPD) is tasked with enforcing local laws against false, misleading and deceptive practices that are injurious to consumers, while safeguarding, educating and protecting the consumers of Guam through public and community outreaches.. To report a claim, please call +(671) 475-2720.
