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Companies that illegally call numbers on the National Do Not Call Registry or place an illegal robocall can currently be fined up to $50,120 per call.
Exempt Organizations include charities or certain non-profit organizations, organizations engaged in political solicitations or surveys, or Sellers or Telemarketers that call ONLY consumers with whom they have an established business relationship or from whom they have obtained the express written agreement to call.
Sellers and telemarketers may call a consumer whose number is on the National Do Not Call Registry if the seller on whose behalf the call is made has an established business relationship with the consumer?provided the consumer has not asked to be on the seller's entity-specific do not call list.
Accidental violations occur when the caller doesn't realize they're calling a number on the DNC registry. The victim can sue for up to $500 per unintentional violation. Meanwhile, willful violations are calls made despite understanding the DNC list and knowing the phone number is on it.
How often must I access the registry and remove numbers from my calling list? If you are required to use the registry, you must synchronize your lists with an updated version of the registry at least every 31 days.
The FTC does have a provision for mistakes. If you accidentally call someone on the DNC list or within an area code you have not paid for beforehand, you may meet the requirements of the so-called Safe Harbor provision. In that case, the business will not be subject to any fines or penalties.
Working with the Federal Trade Commission, the agency developed the national Do Not Call Registry, which applies to all telemarketers and covers interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is on the registry, subject to certain exceptions.
A violation of the Do Not Call (DNC) provision of the Telemarketing Sales Rule (TSR) can be up to $43,792 per call. The fines for a violation of state Do Not Call rules can vary from $100 up to $25,000 per call.