Subject: Follow-up on Release of Your Pending Order — Delaware Sample Letter Dear [Customer's Name], We hope this letter finds you well. We are writing to follow up on your pending order at [Your Company Name]. We apologize for any inconvenience caused by the delay and would like to provide you with an update on the status of your order. Furthermore, we understand the importance of timely delivery, and we strive to ensure that our customers receive their orders promptly. Our team has been diligently working to process and fulfill orders as quickly as possible, including yours. However, we regret to inform you that due to unforeseen circumstances, there has been a delay in releasing your pending order. We deeply apologize for any inconvenience and frustration this may have caused you. Nevertheless, we would like to assure you that your order is our top priority, and we are actively working on resolving the issue. Our dedicated team is actively communicating with our suppliers and partners to expedite the release process. While we do not have an exact resolution time frame at this moment, we assure you that we are doing everything within our power to expedite the release and shipment of your order. Your satisfaction is very important to us, and we would like to express our gratitude for your patience and understanding throughout this process. We value your business and appreciate your loyalty. In the meantime, if you have any questions or concerns regarding your pending order, please do not hesitate to contact our customer support team at [Phone Number] or [Email Address]. Our representatives will be more than happy to assist you and provide you with the most up-to-date information regarding your order's status. Once again, we sincerely apologize for the delay and assure you that we are working tirelessly to resolve the situation. We appreciate your continued support and look forward to serving you. Thank you for your understanding and cooperation. Best regards, [Your Name] [Your Position/Title] [Your Company Name]