This form is a sample letter in Word format covering the subject matter of the title of the form.
Subject: Acknowledgement of Merchandise Returned for Repair in Connecticut — [Type of Letter] Dear [Customer's Name], We hope this letter finds you well. We are writing to acknowledge the receipt of your returned merchandise, which requires repair or replacement, and assure you of our commitment to resolving the issue promptly. Connecticut's law emphasizes consumer protection, ensuring that consumers receive reliable products and satisfactory repairs or replacements when necessary. Therefore, we value your decision to return the merchandise and appreciate your trust in our repairing services. [Type of Letter]: There are mainly two types of letters that can be used for this purpose in Connecticut. They are Acknowledgement of Merchandise Returned for Repair and Acknowledgement of Merchandise Returned for Replacement. The content and purpose of these letters differ based on the intended outcome — either repairing the merchandise to its original condition or replacing it with a new or equivalent product. We would like to clarify which type of letter is appropriate for your situation, based on your stated concerns during the return process. To expedite the process, we kindly request you to provide the following information: 1. Detailed description of the problem or issue you encountered with the product. 2. Photographic evidence, if applicable, showing the defect or damage. 3. Purchase date and location. 4. Any supporting documentation, such as warranty certificates or receipts. Once we receive the requested information, our technical team will thoroughly assess the issue and determine the best course of action. If repair is deemed possible and appropriate, we will carry out the necessary steps to address the problem promptly. In case repair is not feasible or cost-effective, we will explore the option of providing a replacement unit in line with Connecticut's consumer protection laws. If this is the case, we will inform you about the available alternatives and make sure any additional costs, if applicable, are duly communicated and agreed upon. Rest assured, we understand the inconvenience caused by the defect in the merchandise and will do our utmost to resolve the issue to your satisfaction. As per Connecticut regulations, repairs or replacements should be completed within a reasonable timeframe, and we commit ourselves to adhere to these standards. We genuinely value your business and appreciate your patience during this process. Should you have any further questions or concerns, please do not hesitate to contact our dedicated customer service team at [Customer Service Phone Number] or via email at [Customer Service Email Address]. Thank you for your cooperation, and we look forward to resolving this matter positively. Sincerely, [Your Name] [Your Title/Position] [Company Name]
