No matter what type of business you run, there will come a time when one of your customers has a complaint. In order to maintain positive customer relations, you must know how to deal with customer complaints. The following form is a survey for employees to rate their employer as to how it deals with customer complaints. Also included are some tips on how to maintain good customer relations.
Alaska Rate Your Company - Dealing with Customer Complaints
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How to fill out Rate Your Company - Dealing With Customer Complaints?
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Ticket Refunds While not every ticket is refundable, we are committed to refunding all eligible tickets within 20 business days for cash purchases and 7 business days for credit card purchases. Note: It may take 7-14 business days for your credit card company to post your refund to your account.
PLEASE ATTACH THE FOLLOWING IF THEY HAVE NOT ALREADY BEEN SUBMITTED: YOUR BAGGAGE CLAIM CHECK STUB. COPY OF YOUR PASSENGER TICKET. EXCESS VALUE OR EXCESS BAGGAGE COUPON. RECEIPTS FOR INDIVIDUAL ITEMS VALUED IN EXCESS OF $200.00. MAIL TO: ALASKA AIRLINES BAGGAGE CLAIMS CENTER/SEALZ, P.O. BOX 68900, SEATTLE WA 98168-0900.
Alaska and Horizon strive to attain 85% customer satisfaction rating every month of the year. We look to feedback from our guests, as well as operational performance data to assess our success in progressing towards our 2020 goals.
Post-flight questions / complaints: 1-800-654-5669.
Attach copies of documents related to the transaction described in the complaint, including any contracts, invoices or receipts. Please do not send originals. Once you have all this together, mail it to us at the address at the top of the form or email it to us at consumerprotection@alaska.gov.
Customer complaint analysis consists of tracking, collecting, and categorizing customer complaints. This data is then used to adequately identify and handle customer concerns and ensure customer needs are met.
Customer Complaints Long Wait on Hold. ... Unavailable or Out of Stock Product. ... Making Customers Repeat Their Problem. ... Uninterested Service Rep. ... Poor Product or Service. ... No First Call Resolution. ... Lack of Follow Up. ... New Product or Feature Request.
